Water Gate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://watergate.co.za) and related services.


1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and other details you provide when contacting us or filling out forms on our website.
  • Technical Data: IP address, browser type, and website usage information collected through cookies.
  • Service Information: Details about the services you inquire about or purchase.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services, including leak detection and repairs.
  • Respond to inquiries and communicate with you about your service needs.
  • Improve our website, products, and customer experience.
  • Send promotional and marketing communications (only with your consent).
  • Comply with legal obligations and enforce our terms and conditions.

3. Protection of Personal Information (POPIA Compliance)

Water Gate adheres to the principles of the POPI Act to ensure your personal information is:

  • Collected lawfully: We only collect information necessary for our services.
  • Processed transparently: You are informed about why and how your data is collected and used.
  • Secured: We implement industry-standard security measures to safeguard your personal information.
  • Accessible: You have the right to access, correct, or delete your personal information at any time.

To exercise your rights under POPIA, please contact us at info@watergate.co.za.


4. Sharing of Information

We will never sell your personal information. However, we may share it with:

  • Service Providers: Third-party contractors who assist in delivering our services (e.g., technicians).
  • Legal Authorities: When required by law or to protect our legal rights.

All third parties are obligated to protect your data and use it only for the purposes outlined in this policy.


5. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. By using our website, you consent to the use of cookies as outlined in this policy.


6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.


7. Your Rights

Under POPIA, you have the right to:

  • Access your personal information.
  • Request corrections to your information.
  • Object to the processing of your data.
  • Request deletion of your information.

To exercise these rights, please email us at info@watergate.co.za.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for updates.


9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: info@watergate.co.za
Website: https://watergate.co.za